Returns & Exchanges Policy
Returns Eligibility
- 30-day return window from delivery date
- Items must be unused, unworn, and in original condition
- Original tags and packaging must be included
- Proof of purchase required
How to Return
- Request a return through our Returns Portal
- Pack items securely with original packaging
- Attach the prepaid label (NZ only)
- Drop off at any NZ Post location
Refunds
- Processed within 5-7 business days after inspection
- Original payment method only
- Shipping costs non-refundable (unless faulty item)
Exchanges
- Size/color swaps free for in-stock items
- Faulty items: Include photos of defects
- Wrong item received: Use our Exchange Form
Non-Returnable Items
- Underwear & swimwear (hygiene reasons)
- Personalized/custom items
- Final sale (clearly marked at purchase)
International Returns
- Customer covers return shipping
- Duties/taxes non-refundable
- Return address: Provided upon request
Faulty or Damaged Items
- Report within 48 hours of delivery
- Submit photos of damage
- Free return shipping for replacements